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Checkbridge will provide second line support directly to our partner on a 24 x 7 basis. Mechanisms for first line support staff to escalate calls to Checkbridge will be established during integration of Border Scout with our partner's infrastructure. |
When tickets are raised with Checkbridge support team's by our partner's first line support team the problem will be assigned a priority, which will define the timescales in which Checkbridge will attempt to provide a resolution to our partner. |
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© Checkbridge 2009 |